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Highland Group

Let us guide you home

Quality of Service


  • The Lead Broker of the Highland Group and your Highland Group Associate will meet you at your home. We want to know all the details about your home, your priorities and your concerns.
  • We will take pains to help you establish the correct asking price for your home. In this market, establishing the correct asking price is very important! We use the very latest analytical software and our 40 + years of experience to help establish an asking price for your home that will result in the maximum amount of qualified offers for your home.
  • We will advise you on the most important improvements that you should make to your home before selling. We will talk about Compass Concierge. Click Here.
  • When you call your sales associate, if they are not available at the moment, you can ask for the Lead Broker, Jim Polino. He will know who you are and he will be familiar with you and your home. We are a team. Click Here.
  • All showings of your home will be attended by your Highland Group Associate.
  • We will aggressively promote your home to all members of the Statewide Multiple Listing Service.
  • All Multiple Listing showings will be attended by your Highland Group Associate. We do not use lock boxes!
  • We will do our best to make sure that buyers that view your home are financially qualified.
  • Before we show your home, we will always call you first to make a convenient appointment.
  • If we show your home in your absence, we will make sure that it is secured before we leave.
  • We take pains to make sure your pets are O.K. during and after a showing.
  • Your Highland Group Agent will always negotiate in your best interest for the highest selling price and the best terms for you.
  • We will constantly keep you informed during the selling process, and advise you as we go along
  • We will communicate with your attorney to facilitate a smooth transaction.
  • We will assist with setting up the closing date and time.
  • We will assist you with finding a moving company.
  • If you are purchasing a home, we can be your buyer agent and help you find your new home. 
  • We will assist you with financing your new home.
  • We will strive to make the whole process as stress free for you as possible.
  • It is our goal that the service we provide you with, will result in your favorable recommendation to your friends and family.